Residential insurance claims

The Enviro fleet of multipurpose emergency vehicles is equipped with the latest communication equipment, emergency lighting, generators and board up materials. We also maintain the largest inventory of drying equipment in New Zealand for residential, commercial or industrial losses, all of these resources are critical to minimize business interruption and maintain business continuity.

At Enviro we understand that time is money and coordinating and maintaining your claims portfolio is no easy task. If you are responsible for claims management we are able to meet that challenge by providing a national network of highly qualified technicians.

Enviro Clean & Restoration will:

  • Assess the damage and take immediate steps to contain it
  • Identify and set priorities for necessary repairs
  • Residential – make the family “whole” as quickly as possible
  • Commercial – reduce business interruption and restore productivity
  • Establish the scope of damage and determine the budget for successful restoration
  • Determine which specialty services are appropriate for the loss
  • Consult with you and your insurance company to ensure a speedy settlement that is mutually agreed upon
  • Co-ordinate plans for total restoration

24 Hour Response

The industry’s best-trained project managers and technicians are on call 24 hours a day, every day to respond to emergencies. Their rapid response helps guarantee the insurance policy mandate is fulfilled and that secondary losses are significantly reduced.

Left Us Process Your Claim On Your Behalf

Let us process your claim on your behalf and begin the process of recovering your property.

Each job that we receive from you, our customer, is validated in our central call centre before being passed to the nearest, most qualified operative from within our national network.

The call centre uses technology to capture customer information, track responsiveness and performance of all our service locations, and ensure quality performance. ENVIRO can receive phone, fax, or e-mail. As a result all jobs are managed more effectively which results in better service performance.

Our success is built upon leading edge technology at the central call centre, able to administer a network of highly qualified, skilled and trained technicians in New Zealand. We aim to provide a fast, effective, customer-focused service to assist meeting your needs.

Each claim that we receive from you, our customer, is validated in our central call centre before being passed to the nearest, most qualified operative from within our national network.

What’s the first thing I do after I’ve experienced some kind of property damage?

It is important to limit further damage. You need to call a restoration company right away to minimize loss.

How can I protect my damaged property

First, read over our EMERGENCY TIPS. After securing your property from further immediate damage, call a restoration company who can professionally continue the restoration process.

How can I protect my damaged property

In emergency situations we start within a matter of minutes. We are on call 24 hours a day, 365 days a year, so we guarantee quick service.

Why do I want an internationally qualified restoration company?

Because an internationally qualified restoration company takes care of every element of restoring your property so you don’t have to worry about finding different contractors for every different phase of your restoration. At ENVIRO, we handle all areas of decontamination at your premises from cleaning of contents to electrical decontamination and dry cleaning.

Does ENVIRO have any kind of certification?

We are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the most respected restoration certification organization in the world. We are also affiliated with the RIA, RSA, IAQ and the Carpet and Rug Institute, further non-profit organizations dedicated to cleaning excellence.

Are your employees professionals?

Yes! Our employees are trained and work at restoration on a daily basis.

Do you have a guarantee?

Yes we do. We guarantee your complete satisfaction.

Our claims department will handle all the necessary paperwork. In fact, most of the work we do is billed directly through Insurance Companies.All insurance claims are processed using our state-or-the-art computerized estimating and billing software program.